Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from javro. By making a purchase on our website, you agree to comply with this policy.

Return Eligibility

Timeframe

Items may be returned within 30 days of the original purchase date. The product must be in its original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

Certain items are not eligible for return, including personalized or custom-made products, digital downloads, and items marked as final sale. Please review product descriptions carefully before purchasing.

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (303) 701-3893. You will receive instructions on how to proceed, including the return shipping address: 3245 West Highland Boulevard, Denver, Colorado 80221, United States.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and retaining proof of postage.

Refunds

Processing Time

Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase.

Partial Refunds

In some cases, only a partial refund may be granted if the item is not in its original condition, is damaged, or has missing parts.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original product for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] or +1 (303) 701-3893. We will arrange for a return and provide a full refund or replacement at our discretion.

Customer Responsibilities

It is your responsibility to ensure that return items are properly packaged to prevent damage during transit. javro is not liable for items lost or damaged during return shipping.

Policy Changes

javro reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website.

Contact Information

For any questions regarding this policy, please contact us at [email protected], +1 (303) 701-3893, or 3245 West Highland Boulevard, Denver, Colorado 80221, United States.